Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area, an IHG Hotel

Freshly renovated rooms, pool with a small kid zone, across the street from St.Jacobs Market, antique mall, and outlet mall, nice breakfast area with free breakfast, 12 pm check out.

It's a great place to stay for families with kids. The room is big and there is soundproofing.

Post Covid, this is the best run hotel I have been too! It was properly staffed and whenever I needed something, they brought it right away. I needed small garbage bags for kids diapers. They had them ready to go. I requested fresh towels, we had them in 15 minutes. I liked that you could book spots for the pool as to not have crowding. There was a phone to get fresh towels to the pool, and they brought them right away. Breakfast staff were amazing and kept bringing out fresh things. I had breakfast both at 630 and 9 am during my stay, and everything was fresh. They actually had a real crib ready in our room before our arrival, not some playpen that other hotels pass off as a crib. Once again, there was never an excuse of shortage of staff or any other excuses that even more expensive hotels have gotten used to making since Covid. Well done St Jacobs Holiday Inn!

The room felt comfortable, like home. Our view overlooked farm fields, horses and people enjoying a walk in the country. As the room had a couch and TV my husband was able to enjoy watching the Euro Soccer Games leaving me free to enjoy the shopping in the Outlet Mall across the road.

The staff, breakfast, room and location was just perfect! Thank you very much for having us! The room was very clean. The washroom even more clean than the bedroom.